Privacy Policy
Effective Date: 28 Jan, 2026
The Cayman Islands Customs Agency (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”).
By downloading, accessing, or using this App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:
- Name
- Email address
- Phone number
- Identification information required for customs-related services
- Login credentials (if applicable)
b. Automatically Collected Information
When you use the App, we may automatically collect:
- Device information (model, operating system)
- IP address
- App usage data and interaction logs
- Date and time of access
2. How We Use Your Information
We use collected information to:
- Provide and operate App features and services
- Process customs-related requests and submissions
- Improve performance, functionality, and user experience
- Send service-related notifications and updates
- Ensure compliance with legal and regulatory obligations
- Prevent fraud, misuse, and unauthorized access
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information.
Your information may be shared only:
- With authorized government entities where legally required
- With service providers supporting App operations under confidentiality agreements
- To comply with legal obligations, court orders, or regulatory requests
- To protect the security, rights, or safety of the Agency or the public
4. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage method is completely secure.
5. Data Retention
Personal information is retained only for as long as necessary to fulfill operational, legal, and regulatory requirements.
6. User Rights
Subject to applicable laws, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of data (where legally permitted)
- Withdraw consent for certain processing activities
Requests can be submitted using the contact information provided below.
7. Children’s Privacy
This App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
8. Third-Party Services
The App may interact with third-party services or systems. We are not responsible for the privacy practices of those third parties and encourage users to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App and will take effect immediately upon posting.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact:
Cayman Islands Customs Agency
Address: George Town, Grand Cayman
Phone: +1 345-949-2350